Product Management: I ensure that the products on our e-commerce platform are accurately described, high-quality images are uploaded, and relevant product information is provided to customers. This includes managing product categories, product variations, and inventory levels.
Order Fulfillment: I oversee the process of receiving, processing, and shipping orders. This includes managing shipping carriers, tracking packages, and resolving any issues related to order fulfillment.
Customer Service: As the first point of contact for many customers, I provide excellent customer service through various communication channels (email, phone, live chat, or social media). I resolve customer complaints, answer queries, and offer solutions to their problems.
Marketing and Promotion: I develop and execute marketing strategies to increase brand awareness, drive traffic to the website, and boost sales. This includes social media marketing, email marketing, and running promotions or discounts.
Analytics and Reporting: I analyze sales data, website traffic, and customer behavior to identify trends, opportunities, and areas for improvement. This helps me make informed decisions to optimize the e-commerce platform and improve the customer experience.