E-commerce platform management: I'm well-versed in managing various e-commerce platforms such as Shopify, Magento, WooCommerce, and BigCommerce. I can set up and configure these platforms to meet the specific needs of an online store, including product management, order management, and shipping integrations.
Digital marketing: I have knowledge of various digital marketing strategies, including search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, and social media marketing. I can develop and implement these strategies to increase online visibility and drive sales.
Product sourcing and inventory management: I can source high-quality products from suppliers and manage inventory levels to ensure that products are available when customers want to purchase them. This includes setting up supplier relationships, negotiating prices, and managing stock levels.
Customer service: I understand the importance of providing excellent customer service in e-commerce. I can set up customer support systems, including email support, phone support, and live chat support, to ensure that customer queries are addressed promptly and efficiently.
Analytics and reporting: I can set up analytics tools, such as Google Analytics, to track website traffic, conversion rates, and sales. I can also create reports to provide insights into business performance and make data-driven decisions.