Product Management: I am responsible for managing the product catalog, including adding new products, updating product information, and removing discontinued items. I also ensure that product descriptions, images, and pricing are accurate and up-to-date.
Order Fulfillment: I oversee the order fulfillment process, ensuring that orders are processed and shipped promptly. This includes coordinating with suppliers, managing inventory levels, and handling returns and refunds.
Customer Service: As the face of the e-commerce store, I provide excellent customer service through various channels, including email, phone, and live chat. I respond to customer inquiries, resolve issues, and ensure that customers have a positive shopping experience.
Marketing and Promotion: I develop and implement marketing strategies to drive sales and increase brand awareness. This includes creating email campaigns, social media promotions, and running paid advertising campaigns.
Analytics and Reporting: I analyze sales data and customer behavior to identify trends and areas for improvement. I use this information to make data-driven decisions and optimize the e-commerce store for better performance.