Product Management: I oversee the product catalog, ensuring that it is up-to-date, relevant, and aligned with customer needs. This includes product research, vendor management, and inventory control.
Marketing Strategy: I develop and implement comprehensive marketing strategies to reach a wider audience, increase brand awareness, and drive website traffic. This includes social media marketing, email marketing, search engine optimization (SEO), and paid advertising.
Customer Service: I prioritize providing excellent customer service through various channels (email, phone, live chat, and social media) to resolve issues efficiently and maintain customer satisfaction. This also includes managing customer feedback and reviews.
Order Fulfillment: I ensure timely and accurate order processing, packing, and shipping. This includes managing shipping carriers, handling returns, and resolving any issues that may arise during the fulfillment process.
Analytics and Performance Monitoring: I closely monitor key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer retention rates. This helps me identify areas for improvement and make data-driven decisions to optimize the e-commerce platform.