Product Management: I oversee the product catalog, ensuring that products are accurately described, priced correctly, and high-quality images are available. I also manage inventory levels and restock products as needed.
Order Fulfillment: I process and fulfill orders in a timely manner, ensuring that customers receive their products quickly and efficiently. This includes managing shipping options, tracking orders, and resolving any issues that may arise.
Customer Service: I provide excellent customer service through various channels, including email, phone, and live chat. This involves handling customer inquiries, resolving complaints, and providing product recommendations.
Marketing and Promotion: I develop and execute marketing strategies to drive traffic to the website and increase sales. This includes social media marketing, email marketing, and pay-per-click advertising.
Analytics and Reporting: I analyze sales data and website performance metrics to identify areas for improvement. I use this data to inform business decisions and optimize the website for better performance.