Product Management: I am responsible for managing our product catalog, including product research, product listing, product pricing, and product inventory management. I ensure that our products are accurately represented on the website and that we have the right products in stock to meet customer demand.
Marketing Strategy: I develop and implement e-commerce marketing strategies to attract and retain customers. This includes social media marketing, email marketing, search engine optimization (SEO), paid advertising, and content marketing.
Customer Service: Providing excellent customer service is crucial in e-commerce. I handle customer inquiries, resolve issues, and ensure that customers are satisfied with their purchases. This includes handling returns, exchanges, and refunds.
Order Fulfillment: I manage the order fulfillment process, including order processing, shipping, and tracking. I ensure that orders are processed efficiently and that customers receive their products on time.
Analytics and Reporting: I analyze sales data and customer behavior to identify trends and areas for improvement. I use this data to inform marketing strategies, product offerings, and operational processes.