Product Management: I'm responsible for sourcing, listing, and managing products on the e-commerce platform. This includes product research, product photography, product descriptions, and maintaining product inventory levels.
Order Fulfillment: I ensure timely and efficient order processing, packaging, and shipping. This involves coordinating with suppliers, handling returns, and resolving customer complaints related to orders.
Marketing and Advertising: I develop and implement marketing strategies to increase brand awareness, drive traffic to the website, and boost sales. This includes social media marketing, email marketing, pay-per-click advertising, and influencer marketing.
Customer Service: I provide excellent customer service through various channels, including email, phone, and social media. This involves responding to customer inquiries, resolving issues, and offering product recommendations.
Analytics and Reporting: I analyze sales data, website traffic, and customer behavior to identify trends and areas for improvement. This helps me make data-driven decisions to optimize the e-commerce platform and improve overall performance.