Store Operations: I manage the day-to-day operations of the online store, ensuring that all products are accurately priced, stocked, and shipped on time. This includes handling customer inquiries, processing orders, and resolving any issues that may arise.
Digital Marketing: I develop and implement effective digital marketing strategies to drive traffic to the website, increase sales, and build brand awareness. This includes social media marketing, email marketing, search engine optimization (SEO), and pay-per-click (PPC) advertising.
Product Management: I work closely with suppliers to ensure that products are sourced and delivered efficiently, and that product information is accurate and up-to-date on the website. This includes managing product listings, product descriptions, and product images.
Customer Service: I provide excellent customer service, responding to customer inquiries, resolving issues, and ensuring that customers are satisfied with their purchases. This includes handling returns, refunds, and exchanges.
Analytics and Reporting: I track key performance indicators (KPIs) such as sales, website traffic, conversion rates, and customer satisfaction to measure the success of the online store. I use data to inform marketing strategies and make data-driven decisions.