Product Management: I ensure that our product offerings are diverse, relevant, and meet customer needs. This includes regularly updating our product catalog, optimizing product listings for search engines, and maintaining accurate product information.
Marketing and Advertising: I develop and execute a comprehensive marketing strategy to reach our target audience, including social media marketing, email marketing, paid advertising (Google Ads, Facebook Ads), and influencer marketing.
Customer Service: Providing exceptional customer service is crucial in e-commerce. I ensure that our customer support team is responsive, knowledgeable, and able to resolve issues promptly and efficiently.
Order Fulfillment: I oversee the order fulfillment process, ensuring that orders are processed quickly and accurately, and that shipping times are reliable and trackable.
Analytics and Optimization: I analyze sales data and customer behavior to identify areas for improvement and optimize our website, marketing campaigns, and product offerings accordingly.