Product Management: I manage the product catalog, including adding new products, updating product information, and removing discontinued items. I also ensure that product images, descriptions, and prices are accurate and up-to-date.
Order Fulfillment: I process orders, manage inventory, and coordinate with shipping providers to ensure timely delivery of products to customers.
Customer Service: I respond to customer inquiries, resolve issues, and provide support via email, phone, or live chat. I also handle returns, exchanges, and refunds.
Marketing and Promotion: I develop and implement marketing strategies to increase website traffic, engage with customers, and promote products. This includes social media management, email marketing, and running promotions and discounts.
Analytics and Reporting: I analyze website traffic, sales, and customer behavior to identify trends and areas for improvement. I use this data to inform business decisions and optimize the website and marketing strategies.