Website Management: Ensuring the website is user-friendly, visually appealing, and easy to navigate. This includes regular updates, maintaining security, and ensuring seamless transactions.
Inventory Management: Managing stock levels, tracking inventory, and ensuring that products are in stock and shipped out promptly. This includes coordinating with suppliers and warehousing teams to ensure timely delivery.
Order Fulfillment: Processing orders, packaging, and shipping products to customers. This involves managing shipping carriers, tracking packages, and resolving any issues that may arise during delivery.
Customer Service: Providing excellent customer service through various channels (email, phone, chat). This includes responding to queries, resolving issues, and ensuring customer satisfaction.
Marketing and Promotion: Developing and implementing marketing strategies to increase sales, engagement, and brand awareness. This includes social media management, email marketing, and running promotions and discounts.