Product Management: I manage the product catalog, ensuring that products are accurately described, priced correctly, and visually appealing. I also ensure that products are categorized and tagged correctly for easy search and discovery.
Order Fulfillment: I process orders, manage inventory, and coordinate shipping with our logistics partners to ensure timely delivery of products to our customers.
Customer Service: I respond to customer inquiries, resolve issues, and provide support via phone, email, live chat, or social media. I also handle returns, refunds, and exchanges.
Marketing and Promotion: I develop and implement marketing strategies to increase sales, brand awareness, and customer engagement. This includes creating and scheduling social media posts, running ads, and sending email campaigns.
Analytics and Reporting: I monitor website analytics, sales data, and customer behavior to identify trends, opportunities, and areas for improvement. I use this data to inform business decisions and optimize our e-commerce strategy.