Business Planning and Strategy: I develop and implement a comprehensive business plan, including setting sales targets, market research, and competitive analysis. This helps me stay ahead of the competition and make informed decisions about product offerings, pricing, and marketing strategies.
Product Sourcing and Management: I source products from suppliers, manufacturers, or other vendors, ensuring they meet quality standards and are competitively priced. I also manage inventory levels, monitor stock levels, and implement just-in-time inventory management to minimize waste and reduce storage costs.
E-commerce Platform Management: I select and configure an e-commerce platform (e.g., Shopify, WooCommerce, BigCommerce) that meets our business needs and is user-friendly for both customers and internal staff. I also ensure seamless integration with payment gateways, shipping providers, and other third-party services.
Digital Marketing and Promotion: I develop and execute digital marketing strategies, including search engine optimization (SEO), pay-per-click advertising (PPC), social media marketing, email marketing, and influencer marketing. This helps increase brand visibility, drive traffic to the website, and boost sales.
Customer Service and Support: I provide excellent customer service through various channels (email, phone, live chat, social media) to ensure customer satisfaction and resolve any issues promptly. I also manage customer reviews, ratings, and feedback to improve the overall shopping experience.