Inventory Management: I oversee the entire inventory process, from procurement to storage and shipping. This involves tracking stock levels, managing stockroom organization, and ensuring timely restocking of products.
E-commerce Platform Management: I manage and maintain the website, ensuring its optimal performance, security, and user experience. This includes regular updates, bug fixes, and integration with third-party services.
Customer Service: I handle customer inquiries, resolve issues, and provide support via various channels (email, phone, live chat, social media). My goal is to ensure customer satisfaction and build brand loyalty.
Marketing and Promotion: I develop and execute marketing strategies to increase brand visibility, drive sales, and boost customer engagement. This includes social media marketing, email marketing, influencer partnerships, and content creation.
Financial Management: I oversee financial transactions, including order processing, refunds, and returns. I also analyze sales data to identify trends and areas for improvement, helping to inform business decisions.